Deleting your Yellz account and data
Version: 0.2 / Revised: 2026-09-28
This page explains how to delete your Yellz account (operated by 株式会社NITI Technology) and the data associated with it. It reflects how account deletion works in the service (a 7-day grace period and completion within 30 days of the request) and our Privacy Policy.
1. Delete your account in the app
- Open the Yellz app and sign in to the account you want to delete.
- Open "Settings" and select "Delete account" in the "Support" section.
- Select "Delete" on the confirmation screen and sign in again when prompted. Your request is then accepted.
You are signed out as soon as the request is accepted, and the account can no longer be used. A deletion request cannot be cancelled. If you want to keep a copy of your data, use "Export my data" in the same "Support" section before deleting.
2. If you cannot use the app (request by email)
If you cannot delete your account in the app (for example, because you removed the app or lost your device), send a request to support@yellz.app. There is no web form.
| Item | What to include |
|---|---|
| Subject | Account deletion request |
| Sign-in method | Whether you signed in with Apple or Google |
| Email address | The email address registered to the account, if you know it |
To confirm that the request comes from the account holder, we will ask you to verify with the sign-in method you registered (Apple or Google). We do not delete anything until verification is complete. Please do not send images of identity documents. After verification, the account is deleted through the same process as an in-app request.
3. Timeline
- The first 7 days after your request are a grace period. The account is already disabled during this period and you cannot sign in.
- Deletion runs after the grace period and is completed, including backups, within 30 days of your request.
4. Data that is deleted
| Data | Details |
|---|---|
| Account | Sign-in information, email address, display name, profile |
| Personal live records | Performances, application status, deadlines, seats, notes, expenses, photo information |
| Cloud files | Photos backed up to the cloud, data export files |
| Other personal data | Subscription status, shared database contributor settings, email import settings, companion links, and similar data |
For the added features, the deletion process disables email forwarding addresses and removes forwarding settings, private drafts, and delivery records linked to you. Our receiving process does not persist original messages, bodies, or attachments. Wrapped/share videos, video job records, yearly generation counts, AI comment caches, and photo-backup metadata/quota records are also deleted.
Without account deletion, email drafts remain until you delete them, and settings/delivery records have no configured automatic expiry. Cloud photos are scheduled for deletion 90 days after Premium expiry, with notices at expiry and 30 and 7 days before deletion. Resubscribing before the deadline avoids deletion. After deletion processing resumes, photos remain for at least 7 days after the final notice is created. If you close your account, deletion within 30 days of the request takes precedence over this 90-day period. Wrapped/share videos become eligible for scheduled deletion 24 hours after completion, job records after 7 days from creation, and AI comment caches after 7 days from the request.
5. Data that is kept
| Data | Handling |
|---|---|
| Proposals, edits, and reviews in the shared live database | Not deleted, to keep the shared database accurate. The link to your account is removed and your display name is replaced with an anonymous value. Your nickname may remain in previously compiled rankings and similar summaries |
| Access and security logs | Erased 90 days after collection. They cannot be erased individually before then |
| Backups | Expire and are erased within 30 days of your request |
| Purchase and billing records | Only records that the law requires us to keep, for the required period |
| Fraud prevention and legal records | Only the minimum needed, kept for a limited purpose and deleted when that period ends |
| Information held by Apple, Google, or Stripe | Handled under each provider's policy |
Fan-community question/answer text remains after account closure; private authorship links are anonymized. Delete your own posts before closing the account if you do not want their text retained. Post deletion clears the text and leaves a deletion marker. Deleting a question hides the answer list, including other people’s answers, but does not itself erase their answer text.
Public shared-catalog performance/confirmed-setlist pages (W01) are not removed by account deletion or personal privacy settings. They do not display personal attendance history, seats, notes, photos, or profiles. Contact support@yellz.app with the URL and reason to request removal from public view, correction, or deletion. Our delivery cache may remain for up to one hour after withdrawal. Account deletion alone does not remove videos saved on your device, externally shared images/videos/links, or search-engine copies. Remove shared content at the destination as well.
6. Cancelling subscriptions
Deleting your account does not cancel subscriptions purchased through the App Store, Google Play, or other channels. Cancel your subscription in the store where you purchased it before deleting your account.
7. Contact
For questions about account deletion, contact support@yellz.app. See our Privacy Policy for details on how we handle personal information.