Support

FAQs and contact information for accounts, data, billing, photos, ticket images and reporting.

Contact us

If you can sign in, you can also contact us in the app via Settings > Help & Contact > Contact us. The in-app contact form requires sign-in. Guests, people who cannot sign in and people with suspended accounts can contact us by email.

Frequently asked questions

Accounts and sign-in

Sign in with Apple or Google. You can browse without signing in, but saving and editing records requires sign-in. If you cannot sign in, contact us by email.

Exporting data and deleting your account

Contact support about exporting or accessing your data. A person handles data access and account deletion requests. See Account deletion for the steps. When you delete your account, personal records are deleted and contributions to the shared database remain anonymized.

Billing, cancellation and refunds

Manage or cancel your subscription through the service where you purchased it. The refund contact depends on your purchase method.

App Store: Request a refund from Apple. Apple receives and decides on refund requests.
Google Play: Within 48 hours of purchase, request a refund from Google Play. After 48 hours, or if you do not know when you purchased, contact Yellz. Yellz reviews these requests individually. A refund is not guaranteed.
Web (Stripe): Stripe (Managed Payments) handles refund requests. Use your Link receipt or contact Link support.

Do not send Yellz your card number or password.

Photos and ticket images

Attach photos using the system photo picker. The option to suggest photos from the show date requests photo read access only when you use it. Ticket images and OCR text are not stored on the server.

Reporting and blocking

You can report posts and profiles in the app. Blocking another user hides their proposals, reports and profile, and excludes both of you from reviewing each other. If you cannot use the app, contact us by email to report an issue or appeal a decision.

Related information

Please also read the Terms of Service and Privacy Policy.