Yellz Terms of Service (English)

The Japanese version of these Terms is the authoritative text. If a translation conflicts with the Japanese version, the Japanese version prevails, except where mandatory law in your place of residence requires a translation to apply.

1. Scope and acceptance

1. These Terms govern the Yellz apps, web pages, shared live-event database, and related features.
2. By creating an account or using the Service, you agree to these Terms, the Privacy Policy, and the Community Guidelines.
3. The terms of app stores, payment providers, and third-party services may also apply. Mandatory law prevails over conflicting provisions of these Terms.

2. Eligibility and minors

You represent that you meet the applicable age threshold and have legal capacity, or all required consent from a legal representative, to accept these Terms. We may suspend access or request additional verification if age cannot be verified. These thresholds reflect COPPA protections for children under 13 and PIPA Article 22-2 requirements for children under 14.[S1][S2]

3. Accounts

1. Keep registration details accurate and current and protect your authentication credentials.
2. You may not lend, transfer, sell, or impersonate an account.
3. Except where attributable to us, activity through your account is treated as your activity. Notify us promptly of suspected unauthorized use.

4. The Service

Yellz offers live-event planning and attendance records, OCR-assisted entry, a collaboratively edited performance and setlist database, statistics, share images, and subscriptions. Performance data, setlists, AI suggestions, and user submissions may be inaccurate. Confirm tickets, admission, dates, venues, and other important details with the organizer’s official source. We are not a ticket seller, promoter, or artist representative.

4.1 Additional record and sharing features

1. The fan community accepts free-text questions and answers. Only adults whose accounts are not suspended can post; minors and users with unknown age categories can only browse. Posting alone earns no points. Reporting, review, restoration, and deletion follow the Community Guidelines.
2. Public performance/setlist pages (W01) show verified shared-catalog performance names, dates/times, venues, artists, cancellation/postponement status, and confirmed setlists without sign-in. Personal records/profiles are not displayed; share links contain no UID, personal record ID, seats, or notes. Personal privacy settings cannot make a shared page private. Contact support@yellz.app with the URL and reason to request removal from public view, correction, or deletion. Our delivery cache may remain for up to one hour after withdrawal. Search-engine and third-party copies require separate action.
3. My Live Wrapped creates annual statistics and videos from your attended records. Short AI comments are off by default in the operator’s configuration. When enabled, only show, venue, and city counts and the language are sent to AI, not names, UID, or record text. Disabled, pending, or failed processing uses a fixed message. The current implementation has no per-user switch. Videos are not automatically published; you choose to share them. Videos expire 24 hours after completion and become eligible for scheduled deletion; job records have a 7-day retention period from creation and AI comment caches 7 days from the request. See Sections 5.1 and 8 of the Privacy Policy for details and items to confirm before activation.
4. Cloud photo backup is an optional Premium feature with 5 GB (5,000,000,000 bytes) per person. Deletion is scheduled 90 days after Premium expiry, with in-app, push, and email notices at expiry and 30 and 7 days before deletion. Daily processing may delay notices; after recovery, photos are retained for at least 7 days after creating the final notice. Resubscribing before the deadline avoids deletion. Restoration/deletion remain available during retention. Account deletion under Section 8 takes precedence, within 30 days.
5. Email forwarding registration (F19) extracts performance details from the subject/body into a private draft for you to check, correct, and save. Attachments are not imported, and our receiving process does not persist the original message or body. Drafts and delivery records have no configured automatic expiry. See Sections 4 and 8 of the Privacy Policy for processing scope, retention, and unresolved items.

4.2 Community expansion (planned)

The following features are planned under the owner decisions of 2026-10-09 (#439 and #447). Under-18s and users of unknown age may only browse performance threads, artist communities, and event-day rooms; posting requires age 18 or older and an active account (maintaining #208 eligibility). The adult casual-chat ban is withdrawn: casual-chat categories, event-day rooms, user follows, and reactions are planned for adults. Questions and answers in artist communities undergo rule checks followed by AI submission triage when moderation AI is enabled in the settings. If AI decisions are unavailable because of an outage, cost cap, or emergency shutdown, they are held without publication; while AI is disabled in the settings, they are published after rule checks only.

1. Acceptance of these Terms and the Community Guidelines will be required before posting. Performance threads will have before/on/after-event tabs and up to 4 images. Artist communities will offer followers casual chat, announcements/news, travel/accommodation, and questions. Adult user follows/reactions, artist follows, and keyword muting are planned. Confirm performance/setlist data through existing DB proposals and review.
2. Defamation, sexual content, spam, exchanging phone numbers/SNS IDs/LINE IDs or inviting external DMs, ticket resale/exchange/transfer (including free transfers), and companion recruitment are prohibited. Prevent unsafe contact with or solicitation of minors and exposure of location/contact details. DMs, permanent group chats, companion recruitment, and ticket transfers will not be offered. You can report questions and answers. Blocking works both ways and hides the other person’s questions/answers. Posts awaiting review or hidden by staff are visible only to their author. Answering and viewing answer lists are also restricted for hidden, deleted, or blocked questions.
3. Age verification continues to prioritize iOS Declared Age Range / Android Play Age Signals, with self-declaration of an age category when unavailable. We do not collect dates of birth. Restricted posting by minors will not be adopted.
4. AI submission triage applies to posts in performance threads and artist communities, including questions and answers. Event-day room messages are not assessed by AI or sent to AI. Rule checks reject URLs, images, contact details, prohibited words, and similar violations; subsequent handling uses reports, with automatic hiding when reports exceed a threshold. AI submission triage (Japanese, English, Korean) will publish, hold, or reject; low-confidence decisions are held. When AI is enabled, affected posts are held without publication if AI decisions are unavailable because of an outage, cost cap, or emergency shutdown. Held posts are hidden from others; rejected posts are not published. Reports above a threshold will automatically hide content for staff review. The initial-response target is 24 hours, without a resolution guarantee. Dismissing a report alone does not restore content; staff decide. People review serious safety cases and appeals; AI alone does not impose permanent bans. New-user frequency/image limits are planned.
5. Event-day rooms are planned to open 3 hours before doors open at the performance location and close 24 hours after the show ends. They remain read-only for 7 days after closing, then logs are deleted, leaving only non-identifying statistics. Reported content is retained for investigation for 90 days, separated from ordinary logs, accessible only to reviewers, and then deleted. Everyone may browse; posting requires age 18 or older, an active account, and registration of the event as planned/attended. Only text/stamps are allowed, with no URLs/images; rate limits are planned.
6. Attendance reports are planned to be integrated into the performance thread’s “after the event” tab. Integration alone will not broaden visibility or change existing attendance-report licensing, deletion, or account-closure treatment. Private personal records will not be automatically published, and attendance reports will not appear on W01. Room deletion deadlines do not apply to attendance reports.

Community Guidelines, Section 4.2 · Privacy Policy, Sections 9.3–9.4

4.3 Cheering ads (F26, planned)

1. Maps/lists of cheering ads, placement submissions, project announcements in the community announcement category, and ad-tour check-ins are planned. Submissions, photos, and announcements require age 18 or older and an active account. Under-18s and users of unknown age may only browse.
2. We do not collect funds or place advertising orders in the app. Links or directions to external fundraising pages in project announcements are prohibited and will be detected by an initial AI filter. When AI decisions are unavailable, content is held without publication. Verification URLs must not direct users to fundraising either.
3. Organizers are responsible for obtaining permission from artist agencies/rights holders and checking and complying with their guidelines. A Yellz listing does not guarantee permission or rights clearance.
4. Listing requires verification that the ad exists, using a photo or an official announcement URL from the advertising company or organizer. Listings will be automatically archived after the placement period. Archiving is not deletion; violations and removal requests remain actionable.
5. Rights holders may request removal at support@yellz.app with the post/URL, rights concerned, and contact information. On receipt, the targeted listing will immediately be made private while rights verification and removal are handled.
6. Check-in location verification takes place on the device; location data is not sent to servers or disclosed to other users. Photo location metadata will be removed. Avoid exposing location/contact details in photo content or text. Referrals to advertising companies are planned for Phase 2 onward as referral revenue without directly charging users.

5. Subscriptions, auto-renewal, cancellation, and refunds

5.1 General terms

1. Premium is an automatically renewing monthly or annual subscription. The checkout screen shows the price, currency, term, trial (if any), renewal date, tax, and included features.
2. Unless canceled before renewal, the subscription renews for the same term and charges the selected payment method. Price changes will be notified in advance as required by law and channel rules.
3. Cancellation stops the next renewal. Premium normally remains available through the paid term. Deleting the app or account might not cancel the subscription.
4. Prorated refunds are generally not provided, except where required by law or allowed by the channel-specific refund decisions in Section 5.2. Eligibility and procedure differ by purchase channel.

5.2 Rules by purchase channel

For Stripe purchases, the MoR handles payment processing, indirect taxes, chargebacks, and legally required transaction support; we provide the digital functionality. Checkout identifies the MoR’s legal name, contact, and refund terms.

New Web purchases use a common USD price across countries, separate from App Store and Google Play pricing. Check the checkout screen for the amount payable, including applicable taxes. Existing subscriptions on legacy prices are not changed automatically.

Section 6 of the Privacy Policy explains that we may provide purchase usage information to Apple for its refund reviews.

6. Private records and community contributions

Review visibility settings before posting. Do not submit another person’s personal or confidential information. Personal records default to private. Shared-catalog and question/answer visibility follows Section 4.1 and the Privacy Policy.

Question/answer text is displayed, reviewed, and stored within the Service; authorship links remain private.

7. Contribution ownership and license

1. You retain the rights you hold in your Contribution Data.
2. You grant the Company a worldwide, non-exclusive, royalty-free, transferable, sublicensable, and perpetual license to reproduce, store, edit, translate, adapt, combine, analyze, publicly transmit, display, distribute, database, provide to third parties, and sublicense Contribution Data for commercial purposes including operating, displaying, verifying, improving, promoting, and researching the Service and shared database and future B2B distribution.
3. The license arises upon submission and survives deletion or account closure for database integrity, revision history, backups, existing distributions, and already anonymized data. It does not override privacy rights under applicable law.
4. You represent that you have all required rights and permissions and that your Contribution Data does not infringe copyright, trademark, publicity, privacy, or other rights.
5. To the extent permitted by law, you will not assert moral rights against the Company or its successors and licensees regarding Contribution Data.
6. We will not sell private records or private photos as advertising or B2B data without express consent.
7. You retain rights in planned community posts (text, images, and room messages). You grant us a license that is worldwide, non-exclusive, and royalty-free, limited to displaying, delivering, storing, and reviewing content for safety within the Service. Except for separate shared-database proposals, this does not automatically apply the perpetual commercial/B2B license in paragraph 2. It does not extend room-deletion deadlines.

8. Account closure

1. Within 30 days after closure, we delete personal records, profiles, cloud photo backups, and other account-linked personal data, including backups, except records legally required to be retained.
2. Shared-database contributions remain for integrity and revision history after removing direct links to user ID, display name, and account. Once anonymized, points, rankings, and authorship cannot be restored.
3. If contribution text itself identifies someone, request deletion or correction before closing the account. We will assess the request under applicable law.
4. Closing an account does not automatically cancel an app-store subscription. Cancel separately under Section 5.

Fan-community questions and answers also retain their text and anonymize authorship links when an account is closed. Delete your own posts before closing the account if you do not want their text retained. Deleting a post clears its text and leaves a deletion marker. Deleting a question hides its answer list but does not erase other people’s answer text. The deletion process disables email forwarding addresses and also deletes drafts, your delivery records, Wrapped videos, generation records, and AI comments. See Account deletion.

9. Prohibited conduct

The Community Guidelines provide further detail.

10. Moderation, reporting, and appeals

1. We may label, limit, reject, revert, or remove content; lock setlists; revoke points; restrict features; or suspend or terminate accounts.
2. Rules and AI may assist moderation. A person reviews matters involving rights infringement, minors’ safety, payments, account deletion, and other significant cases.
3. Users can report posts/profiles and block users in the app. Apple’s UGC rules require filtering, timely responses to reports, user blocking, and published contact details.[S9]
4. Appeal within 30 days after notice via support@yellz.app, identifying the item, reasons, and evidence.

11. Intellectual property

The Service software, design, marks, compilations, and other rights remain with the Company or its licensors. These Terms convey only the expressly stated right to use the Service.

12. Changes, suspension, and termination of the Service

We may change, suspend, or end the Service for maintenance, security, legal or store-rule requirements, force majeure, or business need. Except in emergencies, material adverse changes will be notified by in-app or other reasonable means at least 30 days in advance. Subscription and data treatment on termination follows applicable law and channel terms.

13. Disclaimers and limitation of liability

1. The Service is provided “as is.” We do not warrant the accuracy, completeness, or continuity of performance data, setlists, AI output, exchange-rate conversions, or notifications.
2. To the maximum extent permitted by law, we are not liable for indirect, special, or consequential loss, lost profits, or lost data.
3. Our aggregate liability is capped at the greater of fees paid by you during the 12 months preceding the event or JPY 10,000.
4. This section does not apply where exclusion or limitation is prohibited by consumer or other mandatory law.

14. Changes to these Terms

We may revise these Terms to reflect legal, functional, or business changes. We will give reasonable advance notice of material changes. Where renewed consent is legally required, we will obtain it.

15. Governing law and venue

These Terms are governed by the laws of Japan; however, if you are a consumer, this does not prevent the application of mandatory law in your place of residence. The Tokyo District Court has exclusive jurisdiction as the court of first instance. Nothing limits non-waivable consumer rights in your place of residence.

16. Contact

Sources

All sources checked September 24, 2026.

Additional sources checked 2026-09-28: